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Privacy policy

Effective Date: April 2nd 2025

At C’NEW LAB (“we,” “our,” or “us”), we value your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

1. Personal Information We Collect

When you visit the Site, we collect certain information to provide our services, improve performance, and fulfill legal obligations. The types of data include:

a. Device Information

  • IP address

  • Web browser type & version

  • Time zone

  • Cookies and tracking behavior (e.g., pages viewed, referring URLs)

Collected automatically using cookies, log files, tags, or pixels.

b. Order Information

  • Name

  • Shipping & billing address

  • Email address

  • Phone number

  • Payment details (processed securely via third parties like PayPal or Eximbay)

Collected directly from you when placing an order.

c. Customer Support Information

  • Any information you provide via email or contact forms (e.g., order inquiries or issue reporting)

2. How We Use Your Personal Information

We use your data to:

  • Fulfill and manage your orders

  • Provide customer support

  • Communicate order status and updates

  • Screen for fraud or security risks

  • Improve user experience and services

  • Run analytics and targeted advertising campaigns (with your consent)

3. Sharing Personal Information

We only share data with trusted service providers, including:

  • Shopify – website platform (Shopify Privacy Policy)

  • Amazon – for order fulfillment (MCF)

  • Payment processors – PayPal, Eximbay

  • Shipping couriers – such as USPS

  • Advertising/analytics partners – Google, Meta, etc. (if enabled)

We do not sell your personal information.

We may also share information to comply with legal obligations or respond to lawful requests.

4. Behavioral Advertising

We may use your personal data for personalized ads. This includes using:

You can also opt out via:
Network Advertising Initiative,
Digital Advertising Alliance

5. GDPR & CCPA Rights

If you reside in the European Economic Area (EEA) or California, you may have the right to:

  • Access your personal data

  • Correct, update, or delete it

  • Request data portability

  • Object to or restrict processing

  • Withdraw consent

  • Appeal our decision or lodge a complaint

To exercise your rights, please email us at info@cnewlab.com.

6. Cookies

We use cookies to enhance user experience, remember preferences, analyze traffic, and serve personalized ads.

You can manage cookie preferences through your browser settings or opt out via third-party services.

Learn more at AllAboutCookies.org.

7. Automated Decision-Making

Shopify may use limited automated fraud detection (e.g., denylisting IPs or cards).
No fully automated decisions are made that legally or significantly affect you.

8. Data Retention

We retain order and account data as long as necessary to fulfill obligations, unless you request deletion.

9. Do Not Track

We do not alter our data practices based on “Do Not Track” signals due to lack of a consistent industry standard.

10. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with the revised "Effective Date."

11. Contact Us

If you have questions or would like to exercise your rights, please contact us at:

📩 info@cnewlab.com
🏢 C'NEW LAB (Cosel Co., Ltd.)
906, 201 Beonyeong-ro, Seobuk-gu, Cheonan-si, Chungcheongnam-do, Korea, 31156