Privacy policy

Effective Date: April 2nd 2025

At C’NEW LAB (“we,” “our,” or “us”), we value your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

1. Personal Information We Collect

When you visit the Site, we collect certain information to provide our services, improve performance, and fulfill legal obligations. The types of data include:

a. Device Information

IP address
Web browser type & version
Time zone
Cookies and tracking behavior (e.g., pages viewed, referring URLs)

Collected automatically using cookies, log files, tags, or pixels.

b. Order Information

Name
Shipping & billing address
Email address
Phone number
Payment details (processed securely via third parties like PayPal or Eximbay)

Collected directly from you when placing an order.

c. Customer Support Information

Any information you provide via email or contact forms (e.g., order inquiries or issue reporting)

2. How We Use Your Personal Information

We use your data to:

Fulfill and manage your orders
Provide customer support
Communicate order status and updates
Screen for fraud or security risks
Improve user experience and services
Run analytics and targeted advertising campaigns (with your consent)

3. Sharing Personal Information

We only share data with trusted service providers, including:

Shopify – website platform (Shopify Privacy Policy)
Amazon – for order fulfillment (MCF)
Payment processors – PayPal, Eximbay
Shipping couriers – such as USPS
Advertising/analytics partners – Google, Meta, etc. (if enabled)

We do not sell your personal information.

We may also share information to comply with legal obligations or respond to lawful requests.

4. Behavioral Advertising

We may use your personal data for personalized ads. This includes using:

Google Analytics
Privacy, Opt-out
Facebook Ads
Ad Settings

You can also opt out via:
Network Advertising Initiative,
Digital Advertising Alliance

5. GDPR & CCPA Rights

If you reside in the European Economic Area (EEA) or California, you may have the right to:

Access your personal data
Correct, update, or delete it
Request data portability
Object to or restrict processing
Withdraw consent
Appeal our decision or lodge a complaint

To exercise your rights, please email us at info@cnewlab.com.

6. Cookies

We use cookies to enhance user experience, remember preferences, analyze traffic, and serve personalized ads.

You can manage cookie preferences through your browser settings or opt out via third-party services.

Learn more at AllAboutCookies.org.

7. Automated Decision-Making

Shopify may use limited automated fraud detection (e.g., denylisting IPs or cards).
No fully automated decisions are made that legally or significantly affect you.

8. Data Retention

We retain order and account data as long as necessary to fulfill obligations, unless you request deletion.

9. Do Not Track

We do not alter our data practices based on “Do Not Track” signals due to lack of a consistent industry standard.

10. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with the revised "Effective Date."

11. Contact Us

If you have questions or would like to exercise your rights, please contact us at:

📩 info@cnewlab.com
🏢 C'NEW LAB (Cosel Co., Ltd.)
906, 201 Beonyeong-ro, Seobuk-gu, Cheonan-si, Chungcheongnam-do, Korea, 31156